To Our Loyal & Valued Customers:
As the novel coronavirus (COVID-19) continues to spread throughout the United States its impact is felt throughout the economy and manufacturing industries. First and foremost, the health, safety and well-being of our customers and team members remains our highest priority during these changing and challenging times.
Starliteglassla is following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), the New York State Department of Health, and local authorities throughout the country to help keep you and our staff safe. We are taking various preventative-measures including:
Sanitizing throughout the plant, and providing hand sanitizer stations
Activating remote working capabilities for all sales and customer-service team members
Eliminating face-to-face meetings and utilizing web-based meetings
Limiting all business travels
For NYC & Chicago Showrooms: Reducing office working hours: Monday – Friday 8am – 3pm. Closed on Saturdays and Sundays
At this moment, although starliteglassla is continuing to operate, build and ship products, our production capacity is being heavily-impacted due to a much-reduced workforce and shortage of incoming material from vendors outside of NYC. The starliteglassla team will continue to provide quotations and accept new orders, however there will be an extended lead time for current and new orders especially for fully-welded vinyl windows and doors. Please check back often to this page for the latest updates.
We do recommend that you confirm pending orders as soon as possible to lock in production space for your order so we can expedite fabrication as soon as current situation improves. On the other hand, please keep the starliteglassla team informed of any possible jobsite situations that may prevent you from accepting deliveries.
Lastly, the starliteglassla team appreciates your continued support and wishes you and your family to stay safe and healthy. If you have any questions please do not hesitate to reach out to your starliteglassla representative or email email@example.com
The guidance given in this letter is subject to change without notice. As the COVID-19 situation evolves, we will be evaluating the situation in regards to its impact on the health and safety of our team and customers. We value our relationship with you and believe these precautions can help to limit the spread of illness. Please feel free to reach out should you have any questions.